Privacy Policy

This policy explains how Phalihinkali, operated by Shenzhen Paiqian E-Commerce Co., Ltd., collects, stores, uses and protects personal information when you visit phalihinkali.com, place an order or contact us.

Who we are

Shenzhen Paiqian E-Commerce Co., Ltd., Room 212, No. 604 Zhoushi Road, Jiuwei Community, Hangcheng Street, Bao'an District, Shenzhen, China. Privacy questions can be sent to phalihinkali303@outlook.com.

Information we collect

  • Order information - name, delivery address, email, phone number and order contents.
  • Payment information - handled by our payment providers; we receive confirmation and the last four digits of a card.
  • Account information - email, hashed password and order history if you create an account.
  • Technical information - IP address, device and browser type, pages viewed and referring site.
  • Communications - emails, messages and support tickets.

How we use information

We use personal information to process and deliver orders, take payment, provide support, handle returns, prevent fraud, comply with tax and customs obligations, and improve the site. With your consent we send marketing emails; every campaign includes an unsubscribe link.

Sharing

We share information only with parties that help us run the store: payment processors such as Stripe and PayPal, shipping carriers, Shopify, email and analytics providers, and customs brokers where required. We do not sell personal information.

Cookies

Cookies keep items in your cart, remember preferences and help us understand site usage. You can block or delete cookies in your browser; parts of checkout may not work if you do.

Retention and security

Order records are kept as required by tax and accounting rules. The site runs over TLS, access to order data is restricted to staff who need it, and payment details are not stored on our servers.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information. Email phalihinkali303@outlook.com to exercise a right; we respond within 30 days.

Children

The store is not directed at children under 16 and we do not knowingly collect their personal information.

Changes

If this policy changes, the updated version is published on this page with a new effective date.