Refund & Return Policy
We want you to receive clothing that fits and feels right. If something is not suitable, you may request a return within 30 days of delivery, provided the conditions below are met.
Return conditions
- The item must be unused, unworn and unwashed, with no signs of wear, perfume or stains.
- Original packaging, tags and accessories must be included and intact.
- Items marked final sale, pierced earrings and personal-care products cannot be returned for hygiene reasons.
- Returns must be sent back within 7 days of the return being approved.
How to start a return
- Email phalihinkali303@outlook.com with the subject line "Return request - order number".
- Include your order number, item name, reason and photos if the item arrived damaged or incorrect.
- We reply within one business day with return instructions and the return address.
- Pack the item securely with its original packaging and send it with a trackable service.
- Send us the tracking number so we can follow the parcel.
Refunds
Once the returned item is received and inspected, we send a confirmation email. Approved refunds are issued to the original payment method within 5-10 business days. Original shipping fees are non-refundable unless the return is due to a damaged, defective or incorrect item.
Exchanges
For a different size or colour, return the original item for a refund and place a new order.
Shipping costs
| Country | Standard shipping fee | Delivery estimate |
|---|---|---|
| United States | $6.99 (free over $99) | 7-15 business days |
| Canada | $9.99 (free over $129) | 8-16 business days |
| United Kingdom | $8.99 (free over $119) | 8-15 business days |
| Germany | $9.99 (free over $129) | 10-18 business days |
| France | $9.99 (free over $129) | 10-18 business days |
| Australia | $11.99 (free over $149) | 10-20 business days |
| Rest of world | $12.99 (free over $149) | 12-25 business days |
Faulty or incorrect items: contact us within 7 days of delivery with photos; we cover return postage and send a replacement or refund.